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The Wall Street Journal – The Experts: How High-Tech Patient Portals Will Revolutionize Health Care

March 25, 2015 Reply
The Wall Street Journal – The Experts: How High-Tech Patient Portals Will Revolutionize Health Care

As the health-care world finally shifts from analog to digital, increasing numbers of patients have access to a patient portal–a site that allows them to schedule appointments, email their physicians, refill medications, and check the results of laboratory studies. As part of a national movement known as OpenNotes, nearly five million Americans can also read […]

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Huffpost Healthy Living: New Study Suggests Patients Should Have Access To Their Own Medical Records

March 10, 2015 Reply
Huffpost Healthy Living: New Study Suggests Patients Should Have Access To Their Own Medical Records

(Reuters Health) – Letting patients see their medical records while they’re in the hospital might ease worry and confusion without extra work for doctors and nurses, a small study suggests. “The hope is that increased transparency achieved by sharing electronic medical records with patients while they’re in the hospital would make them more engaged in […]

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Columbia Business Time: MU Health Care opens online access to patient notes

February 26, 2015 Reply
Columbia Business Time: MU Health Care opens online access to patient notes

In an effort to create a more collaborative patient experience, MU Health Care is now offering digital access to medical notes made during a patient’s visit. The notes will be available on their online patient portal, MU Healthe, retroactive for most visits since December 1. Health care employees use the notes to summarize the details […]

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RWJF: Fast Company Names RWJF One of World’s 10 Most Innovative Not-For-Profits

February 9, 2015 Reply
RWJF: Fast Company Names RWJF One of World’s 10 Most Innovative Not-For-Profits

Fast Company announced today that it named the Robert Wood Johnson Foundation (RWJF), the largest U.S. foundation devoted to health, as one of the 10 most innovative not-for-profit organizations globally. The magazine’s annual list of the world’s most innovative companies recognizes established enterprises and rising newcomers alike for exemplifying the best in business and innovation; […]

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e-patients.net – Evidence: “Patients value direct, independent access to their medical exams.” Who knew??

December 3, 2014 Reply
e-patients.net – Evidence: “Patients value direct, independent access to their medical exams.” Who knew??

Healthcare providers who are tracking patient experience and patient satisfaction, take note: a new study reported yesterday in Science Daily provides evidence that we patients really like it when we can view the data you collected about us. Even us over-50 ones, who are widely believed to be technologically not up to the task. (Fans of patient autonomy, like […]

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Physicians News: Should Doctors Tell Parents When They’ve Made Medical Mistake?

December 1, 2014 Reply
Physicians News: Should Doctors Tell Parents When They’ve Made Medical Mistake?

When a medical error leads to patient harm, it’s hard to argue that no one is more upset than the patient’s family.  However, it’s often overlooked that the doctors or nurses who caused that error also may be devastated. “One of the most difficult experiences for any doctor or nurse is when they realize that […]

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Forbes: How To Get Doctors To Email Their Patients

November 10, 2014 Reply
Forbes: How To Get Doctors To Email Their Patients

Remember memos? As late as the 1990s, businesspeople would type, print and copy a formal memorandum onto a sheet of pre-printed letterhead to be delivered the next day. But those days before email are ancient history, right? Perhaps not, if you work in healthcare. Despite fueling nearly 18% of our nation’s advanced economy, the healthcare […]

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The New York Times – Medical Records: Top Secret

November 8, 2014 Reply
The New York Times – Medical Records: Top Secret

MANY readers were shocked by my recent article about Peter Drier, who received a surprise bill of $117,000 from an out-of-network assistant surgeon who helped out during his back operation. But almost as surprising was how difficult it was during my reporting for Mr. Drier to extract his own records from the hospital. He wanted […]

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The Doctor is Listening: More on OpenNotes & Surprising Results of What Doctors Think

October 27, 2014 Reply

Recently, I wrote on NPR’s Shots Blog about the movement towards open medical records and the pioneering work of OpenNotes by Dr. Tom Delbanco and Jan Walker. Here’s an excellent RWJF podcast about why they decided getting health care providers to share their notes with patients, and where their work is headed next. Here’s a […]

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iHealthBeat: Health Affairs Study – Emails Between Patients, Physicians Tripled Over 10 Years

October 27, 2014 Reply
iHealthBeat: Health Affairs Study – Emails Between Patients, Physicians Tripled Over 10 Years

Email communications between physicians and patients at Beth Israel Deaconess Medical Center in Boston nearly tripled over a 10-year period, according to a study published in Health Affairs, Health Data Management reports. For the study, researchers examined email communications at Beth Israel. In 2000, the hospital created a Web portal through which patients could view […]

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