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e-patients.net – Evidence: “Patients value direct, independent access to their medical exams.” Who knew??

December 3, 2014 Reply
e-patients.net – Evidence: “Patients value direct, independent access to their medical exams.” Who knew??

Healthcare providers who are tracking patient experience and patient satisfaction, take note: a new study reported yesterday in Science Daily provides evidence that we patients really like it when we can view the data you collected about us. Even us over-50 ones, who are widely believed to be technologically not up to the task. (Fans of patient autonomy, like […]

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Physicians News: Should Doctors Tell Parents When They’ve Made Medical Mistake?

December 1, 2014 Reply
Physicians News: Should Doctors Tell Parents When They’ve Made Medical Mistake?

When a medical error leads to patient harm, it’s hard to argue that no one is more upset than the patient’s family.  However, it’s often overlooked that the doctors or nurses who caused that error also may be devastated. “One of the most difficult experiences for any doctor or nurse is when they realize that […]

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Forbes: How To Get Doctors To Email Their Patients

November 10, 2014 Reply
Forbes: How To Get Doctors To Email Their Patients

Remember memos? As late as the 1990s, businesspeople would type, print and copy a formal memorandum onto a sheet of pre-printed letterhead to be delivered the next day. But those days before email are ancient history, right? Perhaps not, if you work in healthcare. Despite fueling nearly 18% of our nation’s advanced economy, the healthcare […]

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The New York Times – Medical Records: Top Secret

November 8, 2014 Reply
The New York Times – Medical Records: Top Secret

MANY readers were shocked by my recent article about Peter Drier, who received a surprise bill of $117,000 from an out-of-network assistant surgeon who helped out during his back operation. But almost as surprising was how difficult it was during my reporting for Mr. Drier to extract his own records from the hospital. He wanted […]

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The Doctor is Listening: More on OpenNotes & Surprising Results of What Doctors Think

October 27, 2014 Reply

Recently, I wrote on NPR’s Shots Blog about the movement towards open medical records and the pioneering work of OpenNotes by Dr. Tom Delbanco and Jan Walker. Here’s an excellent RWJF podcast about why they decided getting health care providers to share their notes with patients, and where their work is headed next. Here’s a […]

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iHealthBeat: Health Affairs Study – Emails Between Patients, Physicians Tripled Over 10 Years

October 27, 2014 Reply
iHealthBeat: Health Affairs Study – Emails Between Patients, Physicians Tripled Over 10 Years

Email communications between physicians and patients at Beth Israel Deaconess Medical Center in Boston nearly tripled over a 10-year period, according to a study published in Health Affairs, Health Data Management reports. For the study, researchers examined email communications at Beth Israel. In 2000, the hospital created a Web portal through which patients could view […]

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Life as a Healthcare CIO: Wikipedia and Facebook for Clinical Documentation

October 20, 2014 Reply

Over the past several years I’ve written about the inadequate state of clinical documentation, which is largely unchanged since the days of Osler, (except for a bit more structure introduced by Larry Weed in the 1970s) and was created for billing/legal purposes not for care coordination. One of the most frequent complaints in my email […]

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Cardiovascular Business: When patients review Rx in EHR, accuracy & engagement improve

October 13, 2014 Reply
Cardiovascular Business: When patients review Rx in EHR, accuracy & engagement improve

A pilot program that allowed patients to provide feedback on medications listed in their EHR found 89 percent of respondents requested changes. These patients were also more than twice as likely to use the health system outpatient portal compared to average patients, researchers found. In chronic conditions, such as heart failure and hypertension, a complex […]

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Medscape: Docs Willing to Share Medical Practice With Patients? Sort Of

September 22, 2014 Reply
Medscape: Docs Willing to Share Medical Practice With Patients? Sort Of

The use of technology in medicine, and patients’ desire to be more involved in their own healthcare, is changing the way that medicine is practiced. The WebMD/Medscape Digital Technology Survey was conducted in August and early September to gauge the thoughts of clinicians and patients on the new technology and gadgets used in medical practice, […]

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Reading your medical file

July 30, 2014 Reply
Reading your medical file

I walked over to the office of my former doctor a few days ago to pick up my past. “Sign here,” the doctor’s assistant said, and I did, with some trepidation, as if I were signing jewels out of a safe deposit box. She handed me a sheaf of papers and I walked away in […]

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