News

Mental Health Notes Empower Patients

December 19, 2014 Reply

  About a year and a half ago, longtime BIDMC patient Stacey Whiteman received shocking news from her physician. “I have Multiple Sclerosis (MS) in my brain and in my spine,” she said. “Cognitively I am challenged. I can’t multitask anymore. I may look okay on the outside but on the inside, it is challenging, […]

Read More

e-patients.net – Evidence: “Patients value direct, independent access to their medical exams.” Who knew??

December 3, 2014 Reply
e-patients.net – Evidence: “Patients value direct, independent access to their medical exams.” Who knew??

Healthcare providers who are tracking patient experience and patient satisfaction, take note: a new study reported yesterday in Science Daily provides evidence that we patients really like it when we can view the data you collected about us. Even us over-50 ones, who are widely believed to be technologically not up to the task. (Fans of patient autonomy, like […]

Read More

Physicians News: Should Doctors Tell Parents When They’ve Made Medical Mistake?

December 1, 2014 Reply
Physicians News: Should Doctors Tell Parents When They’ve Made Medical Mistake?

When a medical error leads to patient harm, it’s hard to argue that no one is more upset than the patient’s family.  However, it’s often overlooked that the doctors or nurses who caused that error also may be devastated. “One of the most difficult experiences for any doctor or nurse is when they realize that […]

Read More

Harvard Business Review: Bringing the Customer’s Voice into Medicine

November 24, 2014 Reply
Harvard Business Review: Bringing the Customer’s Voice into Medicine

U.S. health care providers have 10 million newly insured patients to serve this year. That’s 10 million customers they don’t know much about, which makes innovation all the more important. We’re already experiencing a first, technology-driven wave of transformation — electronic health records, mobile phones, sensors, and telemedicine robots are making care more effective and […]

Read More

JMIR Publications: Patients Who Share Transparent Visit Notes With Others

November 12, 2014 Reply
JMIR Publications: Patients Who Share Transparent Visit Notes With Others

ABSTRACT Background: Inviting patients to read their primary care visit notes may improve communication and help them engage more actively in their health care. Little is known about how patients will use the opportunity to share their visit notes with family members or caregivers, or what the benefits might be. Objective: Our goal was to […]

Read More

Forbes: How To Get Doctors To Email Their Patients

November 10, 2014 Reply
Forbes: How To Get Doctors To Email Their Patients

Remember memos? As late as the 1990s, businesspeople would type, print and copy a formal memorandum onto a sheet of pre-printed letterhead to be delivered the next day. But those days before email are ancient history, right? Perhaps not, if you work in healthcare. Despite fueling nearly 18% of our nation’s advanced economy, the healthcare […]

Read More

The New York Times – Medical Records: Top Secret

November 8, 2014 Reply
The New York Times – Medical Records: Top Secret

MANY readers were shocked by my recent article about Peter Drier, who received a surprise bill of $117,000 from an out-of-network assistant surgeon who helped out during his back operation. But almost as surprising was how difficult it was during my reporting for Mr. Drier to extract his own records from the hospital. He wanted […]

Read More

GroupHealth: OpenNotes opens doors for patient engagement

November 6, 2014 Reply
GroupHealth: OpenNotes opens doors for patient engagement

On November 4, Group Health launched OpenNotes at its 25 medical centers—giving all patients who use MyGroupHealth ready access to the notes their providers write after an in-person visit. The federal Health Insurance Portability and Accountability Act (HIPAA) already grants patients the right to review their entire medical record—including providers’ notes. But with OpenNotes, the […]

Read More

Modern Healthcare: Geisinger using technology to increase patient engagement, CEO says

October 30, 2014 Reply
Modern Healthcare: Geisinger using technology to increase patient engagement, CEO says

Geisinger Health System has invested in health information technology innovations to transform itself from a fragmented, hospital-centric model to one that actively courts patient involvement and access, CEO Dr. Glenn Steele, Jr. said during an industry talk Thursday. The Danville, Pa.-based system has invested in three key areas: virtual visits; patient access to healthcare data; […]

Read More

The Doctor is Listening: More on OpenNotes & Surprising Results of What Doctors Think

October 27, 2014 Reply

Recently, I wrote on NPR’s Shots Blog about the movement towards open medical records and the pioneering work of OpenNotes by Dr. Tom Delbanco and Jan Walker. Here’s an excellent RWJF podcast about why they decided getting health care providers to share their notes with patients, and where their work is headed next. Here’s a […]

Read More