Jan Walker, RN, MBA
Jan Walker, RN, MBA, is a member of the research faculty of the Division of General Medicine and Primary Care at Beth Israel Deaconess Medical Center and Harvard Medical School in Boston. Her primary research interests are in patients’ perspective on care, the use of information technologies to improve their experience, and strategies to reorganize and improve primary care practice.
Ms. Walker formerly served as Vice President for Client Services and Research at the Picker Institute, an organization devoted to measuring patient experiences and incorporating the patient perspective into care. She was the founding Executive Director of the Center for Information Technology Leadership at Partners HealthCare, and also directed national program evaluation for the Albert Schweitzer Fellowship. Educated at the University of Kansas (BSN) and Boston University (MBA), she has a clinical background in nursing. Her publications have focused on patient perspectives on hospital care, interoperability among critical elements of the health system, and patient insights into new electronic technologies. She is an Assistant Professor of Medicine at Harvard Medical School.